Support — Eczena

Need help? We are here for you.

Contact Us

Email us at support@eevoire.com

Troubleshooting

  • Make sure you have the latest version of the app installed.
  • Try closing and reopening the app.
  • Check your internet connection.
  • If the issue persists, contact us with a description of the problem.

FAQ

Is this medical advice?

No. Eczena is a personal tracking tool, not a diagnostic or medical service. Always consult your dermatologist for treatment decisions.

Is my health data private?

Yes. Pattern analysis runs on-device. Your health data is never shared with third parties or used for AI training.

Can I use it for my child?

Yes. Eczena supports multiple profiles, making it ideal for families tracking eczema across children and adults.

Refunds

Purchases and subscriptions are handled by Apple App Store or Google Play. To request a refund, visit your app store account settings.

Data Deletion

To request data deletion, email support@eevoire.com with the subject "Data Deletion Request — Eczena".